Privacy Policy

1. Basic Policy

Humancore Co., Ltd. (the "Company") recognizes the importance of personal information and complies with the Act on Protection of Personal Information (Personal Information Protection Act) and related laws and regulations to make appropriate efforts to protect personal information in the RE:FON service (the "Service") operated by the Company.

2. Collection of Personal Information

The Company may collect the following personal information to provide this Service:

• Name
• Email address
• Company name and department
• Main phone number and contact information
• Website URL
• LINE User ID (when using LINE notification integration)
• WhatsApp contact phone number (when using WhatsApp notification integration)
• Other information necessary for using this Service

3. Purpose of Use of Personal Information

The Company uses collected personal information for the following purposes:

• Provision, operation, maintenance, and improvement of this Service
• User identity verification and authentication
• Communication with users and inquiry responses
• Sending new request notifications (email, LINE, WhatsApp)
• Sending chat message notifications (email, LINE, WhatsApp)
• Notifications regarding account approval or rejection
• Management of external service integration status (including authentication and error management)
• Recording of notification delivery history
• Investigation and response to Terms of Service violations
• Creation of statistical data for service improvement (in a format that cannot identify individuals)
• Fulfillment of legal obligations
• Other operations necessary for service management

4. Notification Functions

This Service provides the following notification functions for smooth service operation:

4.1 Types of Notifications Sent

• New Request Notifications: Notifications when new buy requests or sell offers are registered
• Chat Message Notifications: Notifications when new messages are received in chat
• System Notifications: Important notifications regarding account approval/rejection and security

4.2 LINE Notification Function

• LINE notification integration is an optional feature. All service functions are available without linking.
• During LINE linking, your LINE User ID is obtained through OAuth authentication and stored on our servers.
• LY Corporation's LINE Messaging API is used for notification delivery.
• Notification content (request information, partial chat messages, etc.) is transmitted via LY Corporation's servers.
• Upon unlinking, your stored LINE User ID is promptly deleted.

4.3 WhatsApp Notification Function

• WhatsApp notification integration is an optional feature. All service functions are available without linking.
• During WhatsApp linking, your phone number is verified via verification code and stored on our servers.
• Meta Platforms, Inc.'s WhatsApp Business API is used for notification delivery.
• Notification content is transmitted via Meta Platforms, Inc.'s servers.
• Upon unlinking, your stored phone number is promptly deleted.

4.4 Consent for Email Notifications

Users must consent to receiving new request notifications and chat message notifications upon user registration. Consent to these notifications is a mandatory condition for using this Service, and the Service cannot be used if declined.

4.5 Notification Frequency Control

For system load reduction and usability improvement, the following controls are implemented:

• Low-priority notifications may be delayed
• Notifications may be stopped during system maintenance

5. Third Party Provision of Personal Information

The Company will not provide personal information to third parties without prior consent from users, except as required by law.

However, when users voluntarily link with external messaging notification services, data will be transmitted to the following service providers to the extent necessary for notification delivery. Completion of the linking procedure shall be deemed as consent to such transmission.

5-2. Provision of Personal Data to Third Parties in Foreign Countries

When using WhatsApp notification integration, personal data is provided to Meta Platforms, Inc. (located in Menlo Park, California, USA).

For details, please refer to Meta's Privacy Policy.

6. Outsourcing of Personal Information

The Company may outsource all or part of the handling of personal information to third parties. In such cases, the Company will provide necessary and appropriate supervision to ensure that personal information security management is maintained by the outsourcing party.

7. Retention Period of Personal Information

The Company will retain personal information only for the period necessary to achieve the purpose of use, and will appropriately dispose of it after achieving the purpose. However, if retention is required by law, the Company will retain the information during such period.

8. Security Management of Personal Information

The Company implements the following security measures to prevent leakage, loss, damage, etc. of personal information:

• Limitation of personnel through access control
• Management of access records to personal information
• Data encryption
• Monitoring by security systems
• Implementation of employee education and training

9. User Rights

Users may exercise the following rights with respect to the Company:

• Right to request disclosure of personal information
• Right to request correction, addition, or deletion of personal information
• Right to request suspension or erasure of use of personal information
• Right to request suspension of third-party provision of personal information

If you wish to exercise these rights, please contact the Company. However, please note that the exercise of rights may be restricted by law.

10. About Cookies

This Service may use cookies and similar technologies for service improvement. Basic functions of this Service are available even if cookies are disabled, but some functions may be limited.

11. Inquiries About Personal Information

For inquiries regarding the handling of personal information, please contact:

12. Changes to Privacy Policy

The Company may change this Privacy Policy due to changes in laws or business content. The changed Privacy Policy shall take effect from the time it is posted on this Service.