Terms of Service

Last Updated: February 20, 2026

Article 1 (Application)

These Terms of Service (the "Terms") set forth the conditions of use for the RE:FON service (the "Service") provided by Humancore Co., Ltd. (the "Company"). All registered users (the "Users") shall use the Service in accordance with these Terms.

Article 2 (User Registration)

1. For this Service, user registration shall be completed when a registration applicant agrees to these Terms, applies for user registration in the manner prescribed by the Company, and the Company notifies the registration applicant of approval thereof.

2. If the Company determines that a registration applicant falls under any of the following circumstances, the Company may not approve the application for user registration, and shall not be obligated to disclose the reasons therefor:

  • When false information is provided in the application for user registration
  • When the application is from a person who has violated these Terms
  • When the Company determines that user registration is otherwise inappropriate

Article 3 (Email Notification Function)

1. For the smooth operation of this Service, the Company will send email notifications in the following cases:

  • Notifications when new requests are registered
  • Notifications when new messages are received in chat
  • Notifications regarding account approval or rejection
  • Other notifications important for service operation

2. Users must agree to receive new request notifications and chat message notifications upon user registration. Consent to these notifications is mandatory, and the use of this Service will be refused if declined.

3. The frequency of notification emails is appropriately controlled to reduce system load. Notifications from the same chat room are limited to once per hour, and low-priority notifications may be delayed.

Article 4 (Management of User ID and Password)

1. Users shall properly manage their User ID and password for this Service at their own responsibility.

2. Users may not transfer or lend their User ID and password to third parties, or share them with third parties under any circumstances.

Article 5 (Prohibited Acts)

Users shall not engage in any of the following acts when using this Service:

  • Acts that violate laws or public order and morals
  • Acts related to criminal activity
  • Acts that infringe intellectual property rights such as copyrights and trademarks included in this Service
  • Acts that destroy or interfere with the functions of servers or networks of the Company, other Users, or other third parties
  • Acts that commercially use information obtained through this Service
  • Acts that may interfere with the operation of the Company's services
  • Acts of unauthorized access or attempts thereof
  • Other acts that the Company deems inappropriate

Article 6 (Confidentiality and Anti-Imitation Provisions)

Important Confidentiality Obligations

By using this Service, you are deemed to have agreed to the following confidentiality agreement and anti-imitation provisions. These provisions continue to apply even after the termination of the Service.

1. Definition of Confidential Information

"Confidential Information" in these Terms refers to all information disclosed by the Company or other Users through this Service, including technical information, business information, know-how, system specifications, customer information, pricing information, transaction conditions, and all other information.

However, the following information is excluded:

  • Information that is already publicly known at the time of disclosure
  • Information that becomes publicly known after disclosure through no fault of the User
  • Information that the User legitimately possessed before receiving disclosure
  • Information lawfully obtained from a third party with legitimate authority

2. Confidentiality Obligations

Users shall comply with the following matters:

  • Not disclose or leak Confidential Information to third parties
  • Not use Confidential Information for purposes other than this Service
  • Disclose Confidential Information only to company officers and employees who need to know
  • Return or destroy Confidential Information upon request by the Company

3. Prohibition of Imitation and Reverse Engineering

Users shall not engage in the following acts based on Confidential Information:

  • Developing, providing, or selling similar products, services, or systems based on Confidential Information
  • Performing disassembly, decompilation, reverse engineering, or other analysis on provided programs or specifications
  • Having third parties develop, provide, or sell products or services using Confidential Information

4. Protection of Intellectual Property Rights

All intellectual property rights, including copyrights, patent rights, trademark rights, and know-how contained in information disclosed in connection with this Service, belong to their respective rights holders, and Users shall not infringe or use them without authorization.

5. Confidentiality Period

Users shall be obligated to maintain confidentiality of Confidential Information and not use it for three years after termination of use of this Service.

6. Damages

If a User violates this provision, the Company may claim compensation for all damages (including lost profits) that occur directly or indirectly from such User.

Article 7 (Suspension of Service Provision)

The Company may suspend or interrupt the provision of all or part of this Service without prior notice to Users if the Company determines that any of the following circumstances exist:

  • When performing maintenance, inspection, or updates of computer systems related to this Service
  • When provision of this Service becomes difficult due to force majeure such as earthquakes, lightning, fires, power outages, or natural disasters
  • When computers or communication lines stop due to accidents
  • When the Company otherwise determines that provision of this Service is difficult

Article 8 (Usage Restrictions and Registration Deletion)

1. If the Company determines that a User falls under any of the following circumstances, the Company may, without prior notice, restrict all or part of the User's use of this Service or delete the User's registration:

  • When any provision of these Terms is violated
  • When it is discovered that there are false facts in registration information
  • When there is non-performance of payment obligations such as fees
  • When there is no response to communications from the Company for a certain period
  • When this Service has not been used for a certain period since the last use
  • When the Company otherwise determines that use of this Service is inappropriate

2. If a prolonged period of no inquiries or continued non-login status persists, the Company may restrict account usage based on the provisions of the preceding paragraph.

Article 9 (Disclaimer and Limitation of Liability)

1. The Company does not guarantee, either expressly or implicitly, that this Service is free from factual or legal defects (including defects, errors, bugs, rights infringements, etc. related to safety, reliability, accuracy, completeness, effectiveness, fitness for specific purposes, security, etc.).

2. The Company shall not be liable for any damages incurred by Users arising from this Service.

3. Regarding transactions conducted through this Service, the Company shall bear no warranty or liability for any discrepancies in understanding, misunderstandings, or complaints arising from information not listed in the request tab. Users agree that transaction decisions shall be based solely on the information listed in the request tab.

Article 10 (Payment Methods)

1. The payment method for transactions conducted through this Service shall, in principle, be advance payment. Users shall pay the amount by the prescribed method by the date specified by the Company or the transaction counterparty.

2. In individual transactions, payment by deferred payment may be agreed upon only after consultation between the User and the transaction counterparty and approval by the Company as appropriate.

3. If payment is not made even after the payment due date, the User shall pay late payment damages at a rate of 14.6% per annum on the unpaid balance from the day following the payment due date until full payment is made.

4. In the event of a dispute regarding payment, the parties shall consult in good faith to resolve the matter, and the Company shall not bear any direct involvement or compensation obligations.

Article 11 (Changes to Service Content)

The Company may change the content of this Service or discontinue provision of this Service without notice to Users, and shall not be liable for any damages incurred by Users as a result.

Article 12 (Changes to Terms of Service)

The Company may change these Terms at any time without notice to Users when deemed necessary. If a User begins using this Service after changes to these Terms, such User shall be deemed to have agreed to the changed Terms.

Article 13 (Handling of Personal Information)

The Company shall appropriately handle personal information acquired through use of this Service in accordance with the Company's "Privacy Policy."

Article 14 (Notices and Communications)

Notices and communications between Users and the Company shall be made in the manner prescribed by the Company. Unless the Company receives a change notification from a User in accordance with the method separately prescribed by the Company, the Company shall regard the currently registered contact information as valid and send notices or communications to such contact information, and these shall be deemed to have reached the User at the time of transmission.

Article 15 (Prohibition of Assignment of Rights and Obligations)

Users may not assign their position under the usage contract or rights or obligations under these Terms to third parties or use them as collateral without the prior written consent of the Company.

Article 16 (Governing Law and Jurisdiction)

1. These Terms shall be governed by Japanese law.

2. In the event of disputes arising in connection with this Service, the court having jurisdiction over the location of the Company's head office shall have exclusive agreed jurisdiction.

Humancore Co., Ltd.
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