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Troubleshooting
Common problems and solutions
5 questions
Please first confirm that your entered email address is correct. If you have not received the authentication email, please also check your spam folder. The magic link is valid for 15 minutes from sending. If it has expired, please enter your email address again from the login screen. You cannot log in if your account is pending approval.
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If automatic login does not work after clicking the magic link, please manually enter the 6-digit authentication code provided in the email. The authentication code input screen appears after submitting your email address from the login screen. Please also confirm that JavaScript is enabled in your browser.
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Please try clearing your browser cache or try a different browser. Also, please confirm that JavaScript is enabled. If the problem persists, please contact the administrator.
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Please check if the file size exceeds the limit or if it's a supported file format (XLSX, XLS, CSV, PDF, JPG, JPEG). Limits: Excel/PDF 10MB, CSV/Images 5MB
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Please review your search conditions. You can search by partial model names or request IDs. If the filter conditions are too strict, please relax the conditions and search again.
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